Shipping, Returns, and Refunds
Summary
- We ship every week on Tuesdays
- BlueDart shipping for India, 3-6 business days delivery
- FedEx shipping worldwide, 7-11 business days delivery
- Complementary worldwide shipping for all watches
- Additional Customs duties may be charged upon import to your country
1.0 Shipping schedule
We ship packages from our Bangalore facility once a week, usually on Tuesdays. If you have a time-sensitive delivery, reach out to us ahead of time and we’ll let you know if we can meet your delivery timeline.
2.0 Shipping within India
We use BlueDart or FedEx as our primary providers within India. For pin codes that are not covered by our primary providers, we will use the next best alternative. All packages are insured for the full value of the items. Shipping times are usually 3-5 business days within India.
3.0 Shipping worldwide
We use FedEx as our primary provider for worldwide shipping. All packages are insured for the full value of the items. International shipping times are usually 7-11 business days.
4.0 Address accuracy and Delayed deliveries
Unlike other eCommerce websites, we do not own the last-mile delivery fleet. We rely on professional carriers to deliver the packages to you. We only use the shipping information that you entered while placing your order online. We do not verify the correctness or validity of the address. It is your responsibility to provide accurate address and a delivery contact phone number. We are not responsible for delayed deliveries, we will relay the shipment tracking information to you via email when the package is shipped, and it is your responsibility to track the package and coordinate with the carrier for delayed deliveries, or a last minute change in delivery address.
5.0 Shipping fee
We offer complementary worldwide shipping for all watches. For straps and accessories, we charge a flat shipping fee of INR 4,500 added at checkout.
6.0 Customs duty and Documentation
You will bear customs duties and charges levied by your local authorities at the time of delivery. We include all documentation necessary for import clearance in your country. An original invoice with the actual price of the item(s) will be included in the package. Our shipment provider will usually pay the duty on your behalf and recover them from you at the time of delivery.
7.0 Cancellations, Returns and Refunds
Cancellations: Orders once placed with us cannot be cancelled.
Returns and Refunds: All our watches go through a stringent quality control process. Incidents of defects are extremely rare. In the event that an item delivered to you is defective or damaged, we will commit to sending you a replacement item. However, if you wish to not accept a replacement, we will accept a return. Returns and Refunds on defective items will only be applicable if you notify us via email within 48 hours of the package being delivered to you (based on shipment tracking information provided by our shipping partners).
If we approve a Return and Refund:
a) we will require you to pack the item in its original packaging, including invoices, warranty cards, brand booklets, tags, and any accessories you received and ship the package back to us. We will process the refund after verifying that the original item in its original packaging, with all the paperwork and accessories are intact.
b) we will issue a refund of the funds to your original payment method.
c) refunds could take upto ~15 business days to reflect in your original payment method.
8.0 Exchanges
We do not offer exchanges on items once sold. We will offer an exchange only if the item delivered to you is damaged or defective. We will ask you to provide photos and videos in order determine if the item is defective. Exchange for defective items will only be applicable if you notify us via email within 48 hours of the package being delivered to you (based on shipment tracking information provided by our shipping partners).
If we approve an exchange:
a) we will replace the exact item that was purchased. If the item is not available in stock, we will offer another item from the same collection for you to choose from.
b) we will not offer a store credit in lieu of the exchange.
c) we will require you to pack the item in its original packaging, including invoices, warranty cards, brand booklets, tags, and any accessories you received and ship the package back to us. We will ship the replacement item after receiving the original item in its original packaging, with all the paperwork and accessories.